pk64 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Data We Collect

When you interact with pk64 — whether by browsing pk64.win, registering an account, making a deposit, placing a wager, or contacting our support team — we may collect a number of categories of personal data. The specific data collected depends on the nature of your interaction with our platform.

1.1 Account Registration Data

When you create a pk64 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — 18+ only)
• Email address and mobile phone number
• Residential address, including city and country (Dhaka, Chittagong, Sylhet, or other locations in Bangladesh)
• Preferred currency (Bangladeshi Taka, ৳ / BDT)
• Username and hashed password (passwords are never stored in plain text)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify that you meet the 18+ age requirement, pk64 may request copies of the following documents:

• National Identity Card (NID) or passport
• Driver's licence or government-issued photo ID
• Proof of address (utility bill, bank statement dated within 90 days)
• Source of funds documentation for withdrawals exceeding ৳50,000

1.3 Financial Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, pk64 records the transaction amount, date and time (Bangladesh Standard Time, UTC+6), payment method identifier, and transaction reference number. pk64 does not store full card numbers or full mobile banking PINs.

1.4 Gameplay and Betting Data

pk64 automatically logs your gameplay activity, including game sessions, bet amounts, wagering history, game outcomes, and sports betting selections. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Device and Technical Data

We automatically collect certain technical data when you access pk64.win, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.

2. How We Use Your Data

pk64 processes your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary data processing activities.

pk64 will not use your personal data for automated decision-making that produces legal or similarly significant effects without providing you with the opportunity to request human review of that decision.

3. Data Sharing & Third Parties

pk64 does not sell, rent, or trade your personal data. We share your data with third parties only where strictly necessary for the delivery of our services, compliance with legal obligations, or protection of our legitimate business interests. The categories of third parties with whom we may share data are set out below.

3.1 Payment Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank), we share the minimum necessary transaction data with the relevant payment processor to complete your request. Each payment processor operates under its own privacy policy and is independently responsible for how it handles data on its systems.

3.2 Game Technology Providers

Games on the pk64 platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised gameplay session data for the purpose of delivering game content and ensuring fair play. They do not receive your full identity or financial details.

3.3 Identity Verification Services

pk64 uses accredited third-party KYC and identity verification services to validate the documents you submit. These providers are bound by strict data processing agreements and are prohibited from using your KYC data for any purpose other than verification on behalf of pk64.

3.4 Legal and Regulatory Authorities

pk64 may disclose personal data to law enforcement, regulatory bodies, or government authorities where required to do so by applicable law, court order, or regulatory direction. In such cases, pk64 will disclose only the minimum data necessary to satisfy the legal requirement and will notify affected users where permitted to do so.

3.5 Business Transfers

In the event that pk64 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the registered email address on your account, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

pk64.win uses cookies and similar tracking technologies to deliver a functional, personalised, and secure browsing experience. A cookie is a small text file placed on your device when you visit a website. pk64 uses the following categories of cookies.

4.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of pk64.win. They enable you to navigate the site, maintain your login session, and use core features such as the cashier, game lobby, and account settings. These cookies cannot be disabled without significantly impairing your ability to use the platform.

4.2 Performance and Analytics Cookies

pk64 uses anonymised analytics tools to understand how players use the platform — for example, which pages are visited most frequently, how long sessions last, and where errors occur. This information is aggregated and cannot be used to identify you individually. It is used solely to improve the quality and performance of pk64.win.

4.3 Functional Cookies

Functional cookies allow pk64 to remember your preferences — such as your preferred language settings, display options, and responsible gaming choices — so that you do not need to reconfigure them on every visit.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including those commonly used in Bangladesh on Android and iOS devices — allow you to view, delete, and block cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair your ability to use the pk64 platform.

5. Data Retention & Storage

pk64 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide.

• Active account data (registration details, contact information, account preferences): Retained for the duration of your account and for a period of 5 years after account closure, unless a longer period is required by law.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission, in accordance with anti-money laundering regulatory requirements.
• Financial transaction records (deposits, withdrawals, bet settlements): Retained for a minimum of 7 years for accounting and compliance purposes.
• Customer support communications: Retained for 3 years from the date of the last communication, unless the matter relates to an unresolved dispute or legal claim.
• Technical and device logs (IP addresses, session data): Retained for up to 12 months for security and fraud prevention purposes.
• Marketing consent records: Retained for the duration of your consent and for 3 years thereafter as evidence of the consent given.

All personal data stored by pk64 is held on servers protected by industry-standard physical and electronic security measures. Where data is transferred outside your home jurisdiction for processing, pk64 ensures that appropriate data transfer safeguards are in place.

6. Your Privacy Rights

As a pk64 player, you hold a number of rights in relation to the personal data we hold about you. pk64 is committed to honouring these rights promptly and without unnecessary obstruction. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access

You have the right to request a copy of the personal data pk64 holds about you, free of charge. We will respond to verified access requests within 30 days. The response will include a description of the data held, the purposes for which it is processed, and any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update many account details directly via your pk64 account settings panel.

6.3 Right to Erasure

You may request that pk64 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. Please note that pk64 may be required by law to retain certain categories of data (such as financial records) for a defined period even after an erasure request is submitted.

6.4 Right to Restrict Processing

You have the right to request that pk64 restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During a restriction period, pk64 will store your data but will not actively process it.

6.5 Right to Data Portability

Where pk64 processes your data on the basis of your consent or a contractual necessity, you may request that we provide you with a copy of that data in a structured, machine-readable format, which you may then transmit to another service provider of your choice.

6.6 Right to Object

You have the right to object to pk64 processing your personal data on the basis of legitimate interest, including for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately. Where you object on other grounds, we will assess whether our legitimate interests override your rights and will communicate our decision within 30 days.

7. Data Security Measures

pk64 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures to guard against unauthorised access, accidental loss, destruction, or disclosure of your information.

7.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data in transit between your device and pk64.win
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment information
• Bcrypt password hashing — your password is never stored in plain text
• Two-factor authentication (2FA) available on all pk64 accounts for additional login security
• Real-time intrusion detection systems monitoring for anomalous access patterns
• Regular penetration testing by independent security specialists

7.2 Organisational Safeguards

Access to personal data within the pk64 organisation is governed by a strict need-to-know policy. Only authorised personnel whose role requires access to specific categories of data are permitted to view it. All pk64 staff with access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices.

7.3 Security Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk64 will notify affected players without undue delay via the registered email address on their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures pk64 is taking to address it.

If you suspect that your pk64 account has been accessed without your authorisation, you should contact us immediately at [email protected] and change your password at once. Our security team is available around the clock to assist.

8. Policy Updates & Contact

pk64 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or operational updates to the pk64 platform. When we make material changes to this policy, we will:

• Update the "Last Updated" date displayed at the top of this page
• Notify registered players via email to their registered address at least 7 days before the changes take effect, where operationally feasible
• Display a prominent notice on pk64.win for a period of 30 days following the update

We encourage you to review this Privacy Policy periodically so that you remain informed about how pk64 handles your personal data. Continued use of the pk64 platform after the effective date of any updated version of this policy constitutes your acceptance of the revised terms.

8.1 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which pk64 handles your personal data, please contact our Data Protection team using the following details:

pk64 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.