Responsible Gaming at pk64 — Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

pk64 was built on the belief that online gambling should be a source of entertainment and excitement — not a cause of financial hardship or emotional distress. We take our duty of care towards every player seriously, and responsible gaming is not a legal checkbox for us; it is a core value embedded in how we design our platform, train our staff, and communicate with our players across Bangladesh.

Gambling involves risk. The house edge means that over a large number of bets, the platform will always retain a statistical advantage. You should never gamble money you cannot afford to lose. Gambling should never be used as a way to earn income, cover debts, or solve financial problems. If you find yourself gambling for these reasons, please review the support resources further down this page.

pk64 actively monitors player behaviour for signs of problem gambling, including unusually large or rapid increases in deposit frequency, significant deviations from typical session length, and patterns consistent with loss-chasing. Where our monitoring systems flag an account, a member of our player welfare team may reach out proactively to offer support tools.

2. 18+ Age Restriction & Underage Protection

pk64 operates a strict 18+ only policy. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any gambling activity on pk64.win. This rule applies to all players in Bangladesh and internationally, without exception.

2.1 Age Verification Process

All new pk64 accounts are subject to a mandatory age and identity verification process (KYC — Know Your Customer). Before withdrawals are processed, and at any point pk64's systems flag a potential underage player, we require the following documentation:

• A valid government-issued photo ID such as a National Identity Card (NID) or passport showing date of birth
• A selfie or live photo verification in some cases, to confirm the document belongs to the account holder
• Proof of address (utility bill or bank statement no older than 90 days)

Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended immediately. Any funds in the account will be reviewed and handled according to our Terms & Conditions.

2.2 Protecting Minors in Your Household

If you share a device or a household with individuals under the age of 18, we strongly recommend taking the following precautions:

• Never save your pk64 login credentials on a shared device or browser
• Always log out of your pk64 account when you finish a session
• Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, or smartphones
• Keep your pk64 account password confidential and never share it with family members

3. Deposit Limits & Spending Controls

One of the most effective tools for keeping your gambling within comfortable boundaries is setting a hard limit on how much you can deposit over a given time period. pk64 provides three deposit limit types, each configurable directly from your account settings panel.

3.1 Available Deposit Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit within any 24-hour rolling period (Bangladesh Standard Time, UTC+6)
• Weekly Deposit Limit: The maximum total amount you can deposit within any 7-day rolling period
• Monthly Deposit Limit: The maximum total amount you can deposit within any 30-day calendar period

Limits are denominated in Bangladeshi Taka (৳ / BDT) and apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

3.2 How Limit Changes Work

pk64 applies an asymmetric cooling-off rule to protect players who might make impulsive decisions while in an active gambling session:

• Reducing a limit: Takes effect immediately upon saving. There is no delay.
• Increasing a limit: The new (higher) limit will only take effect after a mandatory 7-day cooling-off period. This gives you time to reconsider without being pressured by in-session impulses.
• Removing a limit entirely: Also subject to the same 7-day cooling-off period before the removal takes effect.

4. Time-Out & Session Reminders

Sometimes a short break is all you need to reset and return to a healthier relationship with gambling. pk64 offers two distinct types of time-based controls to support this.

4.1 Session Time Reminders

A session reminder is a notification that appears on your screen after a continuous period of play that you define in your account settings. Available reminder intervals include 30 minutes, 60 minutes, 90 minutes, and 2 hours. When the reminder appears, you may choose to continue playing or to log out. The reminder itself does not interrupt your session — it simply provides a moment of conscious awareness about the time you have spent playing.

4.2 Time-Out Period

A time-out is a temporary account suspension that you can self-impose at any time. During an active time-out, you will not be able to log in to your pk64 account, place any bets, or make any deposits. Available time-out durations are:

• 24 hours — suitable for a brief cooling-off period after a difficult session
• 7 days — a one-week break to reassess your relationship with gambling
• 30 days — a month-long pause for more significant reflection or personal commitments
• 90 days — an extended break where concerns about gambling behaviour warrant a longer absence

Time-outs take effect immediately and cannot be cancelled early. Once a time-out period expires, your account will automatically reactivate. If you feel you need a longer or permanent exclusion, please use the self-exclusion tool described in the next section.

5. Self-Exclusion Tools

Self-exclusion is a more serious measure than a time-out, designed for players who recognise that gambling has become a problem and who wish to remove themselves from the pk64 platform entirely for an extended period. pk64 treats all self-exclusion requests with the utmost seriousness and processes them immediately.

5.1 Self-Exclusion Durations

Players may self-exclude for the following periods:

• 6 months
• 1 year
• 3 years
• Permanent exclusion (indefinite, with no automatic reactivation)

5.2 What Happens When You Self-Exclude

The following actions take effect immediately upon a self-exclusion request being confirmed:

• Your pk64 account is locked and you will not be able to log in under any circumstances for the duration of the exclusion
• All pending bets that have not yet been settled will be voided and stakes returned
• Your account balance will be held securely and will be returned to you via your registered payment method (bKash, Nagad, etc.) within 5 business days
• Your name and email address will be added to pk64's internal suppression list — no promotional emails, SMS messages, or bonus offers will be sent to you during the exclusion period
• Any bonus funds in your account will be forfeited in accordance with our Terms & Conditions

5.3 How to Self-Exclude

You may initiate a self-exclusion via any of the following methods:

• Log in to your pk64 account → Account Settings → Responsible Gaming → Self-Exclusion → select duration → confirm
• Email our support team at [email protected] with the subject line "Self-Exclusion Request" — include your registered username and preferred exclusion duration
• Contact our 24/7 live chat support directly from pk64.win

5.4 Reactivation After Self-Exclusion

After a fixed-term self-exclusion period ends, your account will not automatically reactivate. You must contact our support team and complete a formal reactivation request, which includes a 24-hour reflection period before access is restored. Permanent exclusions are irreversible. pk64 will not reactivate a permanently excluded account under any circumstances.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has become harmful. If several of these apply to you — or to someone you know — it may be time to reach out for help.

Recognising these signs in yourself takes courage. If several of them resonate, please use pk64's self-exclusion tool or contact our support team today. You can also reach out to the external support organisations listed in the next section.

7. Getting Help & Support Resources

Problem gambling is a recognised condition, and help is available. If you feel that gambling has become a problem for you, or for someone in your family, the following steps and resources can provide immediate guidance and ongoing support.

7.1 Talk to Someone You Trust

The first step for many people is simply telling someone they trust — a family member, a close friend, or a religious adviser — that gambling has become a concern. In Bangladesh, family support networks are strong, and sharing your situation with a trusted person can make a significant difference. You do not need to face this alone.

7.2 Seek Professional Counselling

Cognitive Behavioural Therapy (CBT) and other forms of professional counselling have been shown to be highly effective in treating problem gambling. Mental health professionals in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can provide structured support. The National Institute of Mental Health (NIMH) in Dhaka is one such resource. Your GP or a local health clinic can also provide a referral to appropriate services.

7.3 Keep a Gambling Diary

Writing down your gambling activity — how much you spent, how long you played, how you felt before and after each session — can be a powerful tool for building self-awareness. Many people find that seeing their behaviour objectively in writing helps them to understand the true impact of gambling on their lives and motivates them to make changes.

7.4 Use pk64's Built-In Tools First

If you are not ready to stop completely but want to reduce the harm, start with the tools available directly on pk64:

• Set a deposit limit that reflects what you can genuinely afford to lose
• Activate session time reminders to prevent long uninterrupted play sessions
• Take a time-out to create space between yourself and the platform
• If the situation is serious, use self-exclusion to remove access entirely

8. Contact pk64 Support

If you need help activating any of the responsible gaming tools described on this page, or if you want to speak with a member of our player welfare team about your gambling behaviour, please contact us using the details below. All communications are handled confidentially and without judgement.

8.1 Contact Details

8.2 What to Include in Your Message

To help us process your request as quickly as possible, please include the following in your email:

• Your registered pk64 username
• The specific tool you wish to activate (deposit limit, time-out, self-exclusion, etc.)
• For self-exclusion: your preferred exclusion duration
• For deposit limits: the limit amount and period (daily / weekly / monthly)
• Any additional context you feel comfortable sharing — this helps our team provide more tailored support

If you are in acute distress, please reach out to a local mental health helpline or trusted medical professional first. pk64's support team is here to assist with platform-related tools and welfare concerns, but we are not a substitute for professional mental health services.